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Terms of Service

The main terms in order to use Picflow

Updated over a week ago

Published and Effective as of December 14, 2022.

This Terms of Service (“Agreement”) is entered between the entity or person placing an order for or accessing the Service (“Customer” or “you”) and Nusign AG dba Picflow (“Picflow” and/or “Service Provider”), a corporation registered in Zürich, Switzerland, and is effective as of the date identified above (“Effective Date”). Certain capitalized terms are defined in Section 20, and others are defined contextually in this Agreement.

By indicating your acceptance of this Agreement or accessing or using the Service, you are agreeing to be bound by the terms and conditions of this Agreement. Each party expressly agrees that this Agreement is legally binding upon it.

These standard terms are applicable to all self-serve customers. If you're subscribed to the Enterprise Plan, please contact your account manager.

1. Overview

Picflow offers a unique Service for creative collaboration that is designed to allow Users to create, share, collaborate and centralize communication through an interactive online collaboration platform. Customer maintains sole control over the types and content of all Customer Content it submits to the Service.

2. The Service

2.1 Permitted Use

During the Subscription Term, Customer may access and use the Service only for its internal business purposes in accordance with this Agreement, including any usage limits in an Order Form. This includes the right to copy and use the Software as part of Customer’s authorized use of the Service.

2.2 Users

Only Users may access or use the Service. Each User must keep its login credentials confidential and not share them with anyone else. Customer is responsible for its Users’ compliance with this Agreement and actions taken through their accounts (excluding misuse of accounts caused by Picflow’s breach of this Agreement). Customer will promptly notify Picflow if it becomes aware of any compromise of its User login credentials. Picflow uses User account information as described in its Privacy Policy.

2.3 Administrators

Customer may designate a User as an administrator with control over Customer’s Service account, including management of Users and Customer Content. Customer is fully responsible for its choice of administrators and any actions they take.

2.4 Customer Affiliates

Affiliates of the Customer may use the Service as external Users of Customer. Alternatively, an Affiliate of Customer may enter its own Order Form(s) as mutually agreed with Picflow, and this creates a separate agreement between the Affiliate and Picflow that incorporates this Agreement with the Affiliate treated as “Customer.” Neither Customer nor any Customer Affiliate has any rights under each other’s agreement with Picflow, and breach or termination of any such agreement is not breach nor termination under any other.

2.5 Access to Third Party Gallerie's

If you created an account using an email address belonging to your employer or other entity, you represent and warrant that you have authority to create an account on behalf of such entity and further acknowledge that Picflow may share your email address with and control of your account may be taken over by such entity (as the “Customer”). Upon such takeover, the administrator controlling the account may be able to (i) access, disclose, restrict or remove information from the account, (ii) restrict or terminate your access to the Service and (iii) prevent you from later disassociating such account from the Customer.

2.6 Access to Third-Party Galleries

If you are invited to another Customer’s Gallery, you acknowledge that your access to that Gallery as well as any content you submit will be under the sole control of that other Customer.

2.7 Sharing Settings

Through the Service you control who you share Galleries with (including making Galleries public). Picflow has no liability for how others may access or use Customer Content as a result of your or your Users’ decision to share a Gallery.

2.8 Age Requirement for Users

The Service is not intended for, and may not be used by, anyone under the age of 16. Customer is responsible for ensuring that all Users are at least 16 years old.

2.9 Restrictions

Customer will not (and will not permit anyone else to) do any of the following: (a) provide access to, distribute, sell or sublicense the Service to a third party, (b) use the Service on behalf of, or to provide any product or service to, third parties, (c) use the Service to develop a similar or competing product or service, (d) scrape, data mine, reverse engineer, decompile, disassemble or seek to access the source code or non-public APIs to or unauthorized data from the Service, except to the extent expressly permitted by Law (and then only with prior notice to Picflow), (e) modify or create derivative works of the Service or copy any element of the Service (other than authorized copies of the Software), (f) remove or obscure any proprietary notices in the Service or otherwise misrepresent the source of ownership of the Service, (g) publish benchmarks or performance information about the Service, (h) interfere with the Service’s operation, circumvent its access restrictions or conduct any security or vulnerability test of the Service, (i) transmit any viruses or other harmful materials to the Service, (j) allow Users to share User seats, (k) engage in any fraudulent, misleading, illegal or unethical activities related to the Service or (l) use the Service to store or transmit material which contains illegal content.

3. Support

During the Subscription Term, Picflow will provide Support in accordance with the Support Policy.

4. Customer Content

4.1 Data Use

Customer grants Picflow the non-exclusive, worldwide right to use, copy, store, transmit and display Customer Content and to modify and create derivative works of Customer Content (for reformatting or other technical purposes), but only as necessary to provide the Service, Support and any Technical Services to Customer under this Agreement.

4.2 Security

Picflow uses reasonable technical and organizational measures designed to protect the Service and Customer Content as described in the Security Policy.

4.3 Personal Data

Each party agrees to comply with the DPA.

5. Customer Obligations

5.1 Generally

Customer is responsible for its Customer Content, including its content and accuracy, and agrees to comply with Laws in using the Service. Customer represents and warrants that it has made all disclosures and has all rights, consents and permissions necessary to use its Customer Content with the Service and grant Picflow the rights in Section 4.1 (Data Use), all without violating or infringing Laws, third-party rights (including intellectual property, publicity or privacy rights) or any terms or privacy policies that apply to the Customer Content.

5.2 Prohibited Uses

Customer must not use the Service with Prohibited Data or for High-Risk Activities. Customer acknowledges that the Service is not intended to meet any legal obligations for these uses, including HIPAA requirements, and that Picflow is not a Business Associate as defined under HIPAA. Notwithstanding anything else in this Agreement, Picflow has no liability for Prohibited Data or use of the Service for High-Risk Activities.

5.3 Individual User Account Takeover

The Service may contain functionality allowing Customer to convert accounts previously registered by individuals using email addresses from Customer’s domain into User accounts under Customer’s control. Customer represents and warrants that it has all necessary rights and consents to the extent it converts any existing accounts registered using email addresses from Customer’s domain into accounts under Customer’s control.

6. Suspension of Service

Picflow may suspend Customer’s or a User’s access to and use of the Service and related services if Customer breaches Section 2.8 (Age Requirement for Users), Section 2.9 (Restrictions) or Section 5 (Customer Obligations), if Customer’s account is 10 days or more overdue or if Customer’s or User’s actions risk harm to other customers or the security, availability or integrity of the Service. Where practicable, Picflow will use reasonable efforts to provide Customer with prior notice of the suspension. Once Customer resolves the issue requiring suspension, Picflow will promptly restore Customer’s or User’s access to the Service in accordance with this Agreement.

7. Third-Party Platforms

Customer may choose to use the Service with Third-Party Platforms. Use of Third-Party Platforms is subject to Customer’s agreement with the relevant provider and not this Agreement. Picflow does not control and has no liability for Third-Party Platforms, including their security, functionality, operation, availability or interoperability or how the Third-Party Platforms or their providers use Customer Content. If Customer enables a Third-Party Platform with the Service, Picflow may access and exchange Customer Content with the Third-Party Platform on Customer’s behalf.

8. Technical Services

Customer may choose to use the Service with Third-Party Platforms. Use of Third-Party Platforms is subject to Customer’s agreement with the relevant provider and not this Agreement. Picflow does not control and has no liability for Third-Party Platforms, including their security, functionality, operation, availability or interoperability or how the Third-Party Platforms or their providers use Customer Content. If Customer enables a Third-Party Platform with the Service, Picflow may access and exchange Customer Content with the Third-Party Platform on Customer’s behalf.

9. Commercial Terms

9.1 Subscription Term

Unless otherwise specified in the applicable Order, each Subscription Term will renew for successive 12-month periods, unless either party gives the other party notice of non-renewal at least 90 days before the current Subscription Term ends. Upon notice of non-renewal, Customer will not be charged for the next billing cycle but will not receive any refunds or credits for amounts that have already been charged.

9.2 Fees and Taxes

Fees are as described in each Order. Customer will reimburse Picflow for pre-approved travel and lodging expenses it incurs in providing Technical Services. Fees are invoiced on the schedule in the Order and reimbursable expenses are invoiced in arrears. Customer agrees that Picflow may bill Customer’s credit card or other payment method for renewals, expenses and any other unpaid fees, as applicable. Customer may change its payment method information by entering updated information through the user interface of the Service. Unless the Order provides otherwise, all fees and expenses are due within 30 days of the billing date specified in the applicable Order. Fees for renewal Subscription Terms are at Picflow’s then-current rates, regardless of any discounted pricing in a prior Order. Late payments are subject to a service charge of 1.5% per month or the maximum amount allowed by Law, whichever is less. All fees and expenses are non-refundable except as set out in Section 10.2 (Warranty Remedy) and Section 14.4 (Mitigation and Exceptions). Customer is responsible for any sales, use, goods and services, value-added, withholding or similar taxes or levies that apply to its Orders, whether domestic or foreign (“Taxes”), other than Picflow’s income tax. Fees and expenses are exclusive of Taxes.

10. Warranties and Disclaimers

10.1 Limited Warranty

Picflow warrants to Customer that: (a) the Service will perform materially as described in the Documentation and Picflow will not materially decrease the overall functionality of the Service during a Subscription Term (the “Performance Warranty”) and (b) Picflow will perform any Technical Services in a professional and workmanlike manner (the “Technical Services Warranty”).

10.2 Warranty Remedy

If Picflow breaches Section 10.1 (Limited Warranty) and Customer makes a reasonably detailed warranty claim within 30 days of discovering the issue, then Picflow will use reasonable efforts to correct the non-conformity. If Picflow cannot do so within 60 days of Customer’s warranty claim, either party may terminate the affected Order Form as relates to the non-conforming Service or Technical Services. Picflow will then refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term (for the Performance Warranty) or for the non-conforming Technical Services (for the Technical Services Warranty). These procedures are Customer’s exclusive remedy and Picflow’s entire liability for breach of the warranties in Section 10.1. These warranties do not apply to (a) issues caused by misuse or unauthorized modifications, (b) issues in or caused by Third-Party Platforms or other third-party systems or (c) Trials and Betas or other free or evaluation use.

10.3 Disclaimers


11. Term and Termination

11.1 Term

This Agreement starts on the Effective Date and continues until 90 days after expiration or termination of all Subscription Terms.

11.2 Termination for Cause

Either party may terminate this Agreement (including all Orders) if the other party (a) fails to cure a material breach of this Agreement (including a failure to pay fees) within 30 days after notice, (b) ceases operation without a successor or (c) seeks protection under a bankruptcy, receivership, trust deed, creditors’ arrangement, composition or comparable proceeding, or if such a proceeding is instituted against that party and not dismissed within 60 days.

11.3 Termination for Convenience

Either party may terminate this Agreement (including all Orders) at any time for any reason upon 90 days’ notice to the other party, provided (i) Customer will not be entitled to a refund of any pre-paid fees and (ii) if Customer has not already paid all applicable fees for the then-current Subscription Term, any such fees that are outstanding will become immediately due and payable.

11.4 Effect of Termination

Upon expiration or termination of this Agreement or an Order, Customer’s access to the Service and Technical Services will cease, other than limited use of the Service to export Customer Content as described in Section 4.4 (Data Export). At the disclosing party’s request upon expiration or termination of this Agreement, the receiving party will delete all of the disclosing party’s Confidential Information (excluding Customer Content, which is addressed in Section 4.4). Customer Content and other Confidential Information may be retained in the receiving party’s standard backups after deletion but will remain subject to this Agreement’s confidentiality restrictions.

11.5 Survival

These Sections survive expiration or termination of this Agreement: 2.9 (Restrictions), 4.4 (Data Export), 5 (Customer Obligations), 9.2 (Fees and Taxes), 10.3 (Disclaimers), 11.4 (Effect of Termination), 11.5 (Survival), 12 (Ownership), 13 (Limitations of Liability), 14 (Indemnification), 15 (Confidentiality), 16 (Required Disclosures), 20 (General Terms) and 21 (Definitions). Except where an exclusive remedy is provided, exercising a remedy under this Agreement, including termination, does not limit other remedies a party may have.

12. Ownership

Neither party grants the other any rights or licenses not expressly set out in this Agreement. Except for Picflow’s use rights in this Agreement, between the parties Customer retains all intellectual property and other rights in Customer Content and Customer Materials provided to Picflow. Except for Customer’s use rights in this Agreement, Picflow and its licensors retain all intellectual property and other rights in the Service, any Technical Services deliverables and related Picflow technology, templates, formats and dashboards, including any modifications or improvements to these items made by Picflow. Picflow may generate and use Usage Data to operate, improve, analyze and support the Service and for other lawful business purposes. If Customer provides Picflow with feedback or suggestions regarding the Service or other Picflow offerings, Picflow may use the feedback or suggestions without restriction or obligation.

13. Limitations of Liability

13.1 Consequential Damages Waiver


13.2 Liability Cap


13.3 Excluded Claims

“Excluded Claims” means: (a) Customer’s breach of Sections 2.9 (Restrictions) or 5 (Customer Obligations), (b) either party’s breach of Section 15 (Confidentiality) (but excluding claims relating to Customer Content), (c) amounts payable to third parties under Customer’s obligations in Section 14.2 (Indemnification by Customer), (d) either party’s willful misconduct or (e) Picflow’s performance of the Service that results in death, personal injury or damage to tangible property.

13.4 Nature of Claims and Failure of Essential Purpose

The waivers and limitations in this Section 13 apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise and will survive and apply even if any limited remedy in this Agreement fails of its essential purpose.

14. Indemnification

14.1 Indemnification by Picflow

Picflow will defend Customer from and against any third-party claim to the extent alleging that the Service, when used by Customer as authorized in this Agreement, infringes a third party’s patent, copyright, trademark or trade secret, and will indemnify and hold harmless Customer against any damages or costs awarded against Customer (including reasonable attorneys’ fees) or agreed in settlement by Picflow resulting from the claim.

14.2 Indemnification by Customer

Customer will defend Picflow from and against any third-party claim to the extent resulting from Customer Content, Customer Materials or Customer’s breach or alleged breach of Section 5 (Customer Obligations), and will indemnify and hold harmless Picflow against any damages or costs awarded against Picflow (including reasonable attorneys’ fees) or agreed in settlement by Customer resulting from the claim.

14.3 Procedures

The indemnifying party’s obligations in this Section 14 are subject to receiving (a) prompt notice of the claim, (b) the exclusive right to control and direct the investigation, defense and settlement of the claim and (c) all reasonably necessary cooperation of the indemnified party, at the indemnifying party’s expense for reasonable out-of-pocket costs. The indemnifying party may not settle any claim without the indemnified party’s prior consent if settlement would require the indemnified party to admit fault or take or refrain from taking any action (other than relating to use of the Service, when Picflow is the indemnifying party). The indemnified party may participate in a claim with its own counsel at its own expense.

14.4 Mitigation and Exceptions

In response to an actual or potential infringement claim, if required by settlement or injunction or as Picflow determines necessary to avoid material liability, Picflow may at its option: (a) procure rights for Customer’s continued use of the Service, (b) replace or modify the allegedly infringing portion of the Service to avoid infringement without reducing the Service’s overall functionality or (c) terminate the affected Order Form and refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term. Picflow’s obligations in this Section 14 do not apply (1) to the extent infringement results from Customer’s modification of the Service or use of the Service in combination with items not specified in the Documentation or provided by Picflow (including Third-Party Platforms), (2) to infringement resulting from Software other than the most recent release provided by Picflow, (3) to unauthorized use of the Service, (4) if Customer settles or makes any admissions about a claim without Picflow’s prior consent, (5) if Customer continues to use the Service (or any element thereof) after being notified of allegedly infringing activity or informed of modifications that would have avoided the alleged infringement or (6) to Trials and Betas or other free or evaluation. This Section 14 sets out Customer’s exclusive remedy and Picflow’s entire liability regarding infringement of third-party intellectual property rights.

15. Confidentiality

15.1 Definition

“Confidential Information” means information disclosed to the receiving party under this Agreement that is designated by the disclosing party as proprietary or confidential or that should be reasonably understood to be proprietary or confidential due to its nature and the circumstances of its disclosure. Picflow’s Confidential Information includes the terms and conditions of this Agreement and any technical or performance information about the Service. Customer’s Confidential Information includes Customer Content.

15.2 Obligations

As receiving party, each party will (a) hold Confidential Information in confidence and not disclose it to third parties except as permitted in this Agreement, including Section 4.1 (Data Use), and (b) only use Confidential Information to fulfill its obligations and exercise its rights in this Agreement. The receiving party may disclose Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know (including, for Picflow, the subcontractors referenced in Section 20.9), provided it remains responsible for their compliance with this Section 15 and they are bound to confidentiality obligations no less protective than this Section 15.

15.3 Exclusions

These confidentiality obligations do not apply to information that the receiving party can document (a) is or becomes public knowledge through no fault of the receiving party, (b) it rightfully knew or possessed prior to receipt under this Agreement, (c) it rightfully received from a third party without breach of confidentiality obligations or (d) it independently developed without using the disclosing party’s Confidential Information.

15.4 Remedies

Unauthorized use or disclosure of Confidential Information may cause substantial harm for which damages alone are an insufficient remedy. Each party may seek appropriate equitable relief, in addition to other available remedies, for breach or threatened breach of this Section 15.

15.5 Required Disclosures

Nothing in this Agreement prohibits either party from making disclosures, including of Customer Content and other Confidential Information, if required by Law, subpoena or court order, provided (if permitted by Law) it notifies the other party in advance and cooperates in any effort to obtain confidential treatment.

16. Trials and Betas

If Customer receives access to the Service or Service features on a free or trial basis or as an alpha, beta or early access offering (“Trials and Betas”), use is permitted only for Customer’s internal evaluation during the period designated by Picflow (or if not designated, 30 days). Trials and Betas are optional and either party may terminate Trials and Betas at any time for any reason. Trials and Betas may be inoperable, incomplete or include features that Picflow may never release, and their features and performance information are Picflow’s Confidential Information. Notwithstanding anything else in this Agreement, Picflow provides Trials and Betas “AS IS” with no warranty, indemnity or support and its liability for Trials and Betas.

17. Publicity

Neither party may publicly announce this Agreement except with the other party’s prior consent or as required by Laws. However, Picflow may include Customer and its trademarks in Picflow’s customer lists and promotional materials but will cease this use at Customer’s written request.

18. Modifications to Agreement

Picflow may modify this Agreement (which may include changes to Service pricing and plans) from time to time by giving notice to Customer by email or through the Service. Unless a shorter period is specified by Picflow (e.g., due to changes in the Law or exigent circumstances), modifications become effective upon renewal of Customer’s current Subscription Term or entry into a new Order. If Picflow specifies that the modifications to the Agreement will take effect prior to Customer’s next renewal or Order and Customer notifies Picflow of its objection to the modifications within 30 days after the date of such notice, Picflow (at its option and as Customer’s exclusive remedy) will either: (a) permit Customer to continue under the existing version of this Agreement until expiration of the then-current Subscription Term (after which time the modified Agreement will go into effect) or (b) allow Customer to terminate this Agreement and receive a refund of any pre-paid Service fees allocable to the terminated portion of the applicable Subscription Term. Customer may be required to click to accept or otherwise agree to the modified Agreement in order to continue using the Service, and, in any event, continued use of the Service after the updated version of this Agreement goes into effect will constitute Customer’s acceptance of such updated version.

19. General Terms

19.1 Assignment

Neither party may assign this Agreement without the prior consent of the other party, except that either party may assign this Agreement in connection with a merger, reorganization, acquisition or other transfer of all or substantially all its assets or voting securities. Any non-permitted assignment is void. This Agreement will bind and inure to the benefit of each party’s permitted successors and assigns.

19.2 Dispute Resolution

For any concern or dispute you may have, you agree to first try to resolve the dispute informally by contacting us. If a dispute is not resolved within 30 days of submission, you or Picflow must resolve any claims relating to these terms, the Services, or the Software through final and binding arbitration, except that you or Picflow may assert claims before the courts of the Canton of Zürich, Switzerland.

19.3 Choice of Law

Your relationship is with Nusign AG, a company incorporated under the laws of Switzerland, with its registered offices at Schöneggstrasse 5, 8004 Zürich, Switzerland, and the Services and Software are governed by the laws of Switzerland.

19.4 Attorneys’ Fees and Costs

The prevailing party in any action to enforce this Agreement will be entitled to recover its reasonable attorneys’ fees and costs in connection with such action.

19.5 Notices

Except as set out in this Agreement, any notice or consent under this Agreement must be in writing to the addresses on the first page. Either party may update its address with notice to the other party. All notices to Picflow must include a copy emailed to Picflow may also send operational notices to Customer by email or through the Service.

19.6 Entire Agreement

This Agreement (which includes all Order Formss, the Policies and the DPA) is the parties’ entire agreement regarding its subject matter and supersedes any prior or contemporaneous agreements regarding its subject matter. In this Agreement, headings are for convenience only and “including” and similar terms are to be construed without limitation. This Agreement may be executed in counterparts (including electronic copies and PDFs), each of which is deemed an original and which together form one and the same agreement.

19.7 Amendments

Except as otherwise provided herein, any amendments, modifications or supplements to this Agreement must be in writing and signed by each party’s authorized representatives or, as appropriate, agreed through electronic means provided by Picflow. Nonetheless, with notice to Customer, Picflow may modify the Policies to reflect new features or changing practices, but the modifications will not materially decrease Picflow’s overall obligations during a Subscription Term. The terms in any past, contemporaneous or future Customer purchase order, business form or vendor management portal will not amend or modify this Agreement and are expressly rejected by Picflow; any of these documents are for administrative purposes only and have no legal effect.

19.8 Waivers and Severability

Waivers must be signed by the waiving party’s authorized representative and cannot be implied from conduct. If any provision of this Agreement is held invalid, illegal or unenforceable, it will be limited to the minimum extent necessary so the rest of this Agreement remains in effect.

19.9 Force Majeure

Neither party is liable for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) due to events beyond its reasonable control, such as a strike, blockade, war, act of terrorism, riot, Internet or utility failures, refusal of government license or natural disaster.

19.10 Subcontractors

Picflow may use subcontractors and permit them to exercise Picflow’s rights, but Picflow remains responsible for their compliance with this Agreement and for its overall performance under this Agreement.

19.11 Independent Contractors

The parties are independent contractors, not agents, partners or joint venturers.

19.12 Open Source

The Software may incorporate third-party open source software (“OSS”). To the extent required by the OSS license, that license will apply to the OSS on a stand-alone basis instead of this Agreement.

20. Definitions

  • “Affiliate” means an entity that, directly or indirectly, owns or controls, is owned or controlled by, or is under common ownership or control with a party, where “ownership” means the beneficial ownership of fifty percent (50%) or more of an entity’s voting equity securities or other equivalent voting interests and “control” means the power to direct the management or affairs of an entity.

  • “Gallery” means an online gallery or other elements of the Service displaying Customer Content.

  • “Customer Content” means any data, content or materials that Customer (including its Users) creates within or submits to the Service, including from Third-Party Platforms.

  • “Customer Materials” means materials, systems and other resources that Customer provides to Picflow in connection with Technical Services.

  • “DPA” means the Data Processing Addendum between the parties, which can be found at

  • “Documentation” means Picflow’s usage guidelines and technical documentation for the Service, which can be found at

  • “High-Risk Activities” means activities where use or failure of the Service could lead to death, personal injury or environmental damage, including life support systems, emergency services, nuclear facilities, autonomous vehicles or air traffic control.

  • “Laws” means all relevant local, state, federal and international laws, regulations and conventions, including those related to data privacy and data transfer, international communications and export of technical or personal data.

  • “Order Action” means any Picflow-provided ordering document, online registration, order description or order confirmation referencing this Agreement.

  • “Policies” means the Privacy Policy, Security Policy, and Support Policy.

  • “Privacy Policy” means the Privacy Policy, which can be found at

  • “Prohibited Data” means any (a) special categories of data enumerated in European Union Regulation 2016/679, Article 9(1) or any successor legislation, (b) patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act (as amended and supplemented) (“HIPAA”), (c) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards (PCI DSS), (d) other information subject to regulation or protection under specific Laws such as the Children’s Online Privacy Protection Act or Gramm-Leach-Bliley Act (or related rules or regulations), (e) social security numbers, driver’s license numbers or other government ID numbers or (f) any data similar to the above protected under foreign or domestic Laws.

  • “Security Policy” means the Picflow Security Policy, which can be found in Exhibit D.

  • “Service” means Picflow’s proprietary cloud service, as identified in the relevant Order Form and as modified from time to time. The Service includes the Software and Documentation but does not include Technical Services deliverables or Third-Party Platforms.

  • “Software” means any Picflow client software, scripts, apps or other code provided to Customer by Picflow for use with the Service.

  • “Subscription Term” means the term for Customer’s use of the Service as identified in an Order Form.

  • “Support” means support for the Service as described in the Support Policy. Customer’s Support level will be identified in its Order Form.

  • “Support Policy” means the Picflow Support Policy.

  • “Technical Services” means any training, enablement or other technical services provided by Picflow related to the Service, as identified in an Order Form.

  • “Third-Party Platform” means any platform, add-on, service, product, app or integration not provided by Picflow that Customer elects to integrate or enable for use with the Service.

  • “Usage Data” means Picflow’s technical logs, data and learnings about Customer’s use of the Service, but excluding Customer Content.

  • “User” means any individual that Customer or its Affiliate permits or invites to use the Service.

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