Identifying the Problem
If you are unable to upload assets, please follow these steps to narrow down the issue:
Change Browser
Try uploading on a different browser, e.g., Safari or Chrome.Change Network
Connect to a mobile hotspot to see if your WiFi has issues.Change Device
Try to verify if the upload works on a different computer.Unblock Firewalls
Your network might be behind a proxy or firewall.Disable Antivirus
Antiviruses can act like proxies and block network requests.
Unblock Requests
If you're using an AntiVirus, Firewall, or Ad Blockers, please whitelist the following domains that Picflow uses for the system to run:
Wi-Fi Connection
Another common issue with file uploads is a bad Wi-Fi connection or a smaller bandwidth offered by your Wi-Fi. This can cause connectivity issues with your server and a failure in large file uploads. Unfortunately, there aren’t many options for bad Wi-Fi connections. You can try moving to a spot with better Wi-Fi reception. Alternatively, you can switch to a wired connection.
Still having issues? Write a bug report!